Disclaimer:

DISCLAIMER

The information provided in this masterclass, course, program, membership, coaching container, digital product, workshop, workbook, audio recording, video training, community, or related materials is for educational and informational purposes only.

While Isabelle Ulenaers is trained in psychology, psychotherapy, human behavior, and personal development, participation in this program does not create a therapist-client, psychologist-client, legal advisor-client, mediator-client, financial advisor-client, or other professional relationship.

The content provided should not be considered legal, financial, tax, accounting, custody, parenting, medical, psychiatric, therapeutic, or mental health advice.

Nothing contained in this program should be interpreted as a recommendation that you should stay in, leave, separate from, reconcile with, or divorce a spouse, partner, or family member.

Any decisions regarding your marriage, divorce, separation, reconciliation, children, custody arrangements, co-parenting, finances, assets, debts, employment, legal rights, health, wellbeing, relationships, or future circumstances remain solely your responsibility.

You should always seek advice from appropriately qualified professionals, including attorneys, financial advisors, accountants, physicians, mental health professionals, mediators, or other licensed professionals before making important legal, financial, medical, custody, parenting, or life decisions.

Results are not guaranteed. Every relationship, marriage, family, child, divorce, co-parenting arrangement, financial situation, personality, emotional history, and life circumstance is unique. The experiences, examples, testimonials, and outcomes shared represent individual experiences only and should not be interpreted as promises, guarantees, or predictions of your own results.

The Company makes no guarantees regarding outcomes involving children, parenting arrangements, co-parenting relationships, custody matters, family dynamics, emotional adjustment of children, or the long-term effects of any personal decisions. The behaviour, wellbeing, and responses of children and family members are influenced by numerous factors outside the Company's control.

By participating in this program, you acknowledge that you are solely responsible for your own decisions, actions, implementation, interpretations, and outcomes. You agree that Isabelle Ulenaers, SELF CONSULT, and all affiliated parties shall not be held responsible or liable for any decisions, consequences, losses, damages, legal outcomes, financial outcomes, custody outcomes, parenting outcomes, co-parenting outcomes, relationship outcomes, family outcomes, emotional outcomes, or other results arising from your participation in or implementation of the information provided.

By accessing this program, you acknowledge that you have read, understood, and agreed to this disclaimer.

Participation in our programs should not be interpreted as legal advice, financial advice, custody advice, therapeutic treatment, or a recommendation to stay in or leave any relationship, marriage, or family situation.

To the fullest extent permitted by applicable law, the Company expressly disclaims liability for any direct, indirect, incidental, consequential, or special loss or damage incurred by you or any third party in connection with the Services.

This includes, without limitation:

• loss of income
• loss of business opportunities
• loss of anticipated profits
• loss of goodwill or reputation
• loss or corruption of data
• business interruption
• any other indirect or consequential damages

The Company does not warrant or represent that the Services will meet your expectations or specific needs, nor that the Services will be uninterrupted, error-free, secure, or free from technological issues.

The Services and all materials provided are offered for educational and informational purposes only.

Participation in the Services does not constitute medical, psychological, legal, financial, or professional advice, and the Company is not acting as a doctor, therapist, lawyer, accountant, or licensed professional advisor.

Any reliance you place on information provided through the Services is entirely at your own risk.

TERMS OF CONDITIONS

Effective Date: 2026

Company Name: SELF CONSULT

Websites & Platforms Covered

These Terms & Conditions apply to all products, programs, courses, coaching services, memberships, workshops, digital downloads, resources, content, communities, and services offered by SELF CONSULT, including but not limited to those sold or accessed through our websites, checkout pages, Kajabi platforms, payment processors, social media channels, email communications, communities, memberships, and any other official SELF CONSULT sales, educational, or content platforms.

Introduction

These Terms and Conditions ("Terms") govern your use of all digital products, coaching programs, courses, workshops, memberships, resources, templates, communities, services, and educational materials ("Products") provided by SELF CONSULT ("Company", "we", "our", or "us").

By checking the acceptance box, completing your purchase, enrolling in a program, accessing materials, attending calls, participating in communities, or using any of our Products, you agree to be bound by these Terms.

PLEASE READ THESE TERMS CAREFULLY BEFORE MAKING A PURCHASE. BY COMPLETING YOUR PURCHASE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.

1. Eligibility and Capacity

By using our Products, you represent and warrant that:

• You are at least 18 years old and legally capable of entering into a binding contract.

• You have the legal capacity to comply with these Terms.

• All information you provide is accurate and complete.

• You are not prohibited from receiving our Products under applicable laws.

2. Product Access and Lifetime License

2.1 Access Duration

 Clarify that lifetime access applies only to the program modules—not group calls, Telegram/community, Tapping Library, coaching, or ongoing support.

2.2 Product Updates vs. New Products

Included Updates:
You may receive access to updates, improvements, corrections, supplementary materials, and enhancements added to your purchased Product at no additional charge.

Excluded New Products:
We may create and release entirely new courses, programs, memberships, trainings, workshops, or products that are substantially redesigned, expanded, refilmed, restructured, or reimagined. These new standalone offerings are not included in your original purchase and require separate purchase.

Definition of New Product:
A new product is considered separate if it is marketed as a distinct offering, carries a separate product name, version, edition, or successor designation, or is presented as a replacement or upgraded offering.

2.3 Platform Changes and Service Continuity

We reserve the right to change hosting platforms, learning management systems, delivery methods, community platforms, communication channels, or technology providers.

If we migrate to a new platform, reasonable efforts will be made to provide continued access to purchased content at no additional cost.

2.4 Business Closure or Product Discontinuation

In the event we discontinue a Product or cease operations, we will make reasonable efforts to provide notice and/or downloadable access where reasonably possible.

"Lifetime Access" refers to the lifetime of the Product offering and does not constitute a guarantee of perpetual access under all circumstances.

We are not responsible for circumstances beyond our reasonable control that prevent continued access.

2.5 PROGRAM DELIVERY AND PARTICIPATION

The Services may include, depending on the program purchased:

• group coaching calls

• private mentoring sessions

• digital training materials

• recorded trainings

• workbooks

• worksheets

• templates

• communities

• messaging platforms

• workshops

• masterclasses

• educational resources

The exact contents, structure, duration, delivery schedule, access period, and components of the Services may vary by program and are described on the applicable sales page or offer description.

The Company reserves the right to update, improve, replace, modify, reorganize, or enhance program materials, delivery methods, schedules, technologies, platforms, or content while maintaining the overall intent and value of the Services.

3. Intellectual Property

3.1 Ownership

All content provided through our Products, including but not limited to videos, audio recordings, worksheets, workbooks, scripts, templates, PDFs, written materials, exercises, graphics, logos, trademarks, methodologies, frameworks, teachings, presentations, communities, and educational resources, remains the exclusive intellectual property of SELF CONSULT and is protected by applicable intellectual property laws.

3.2 Limited License

You are granted a limited, non-exclusive, non-transferable, revocable license for your personal use only.

No ownership rights are transferred to you.

3.3 Prohibited Uses

You may not:

• Share, distribute, reproduce, copy, record, resell, sublicense, or transfer any content.

• Upload content to public websites, social media, membership sites, AI systems, or file-sharing platforms.

• Use the materials to train others, create competing programs, or reproduce our methods without written permission.

• Remove copyright, trademark, branding, or proprietary notices.

• Create derivative works based on our content without express written consent.

3.4 Use of Likeness & AI Restrictions

You may not use any photographs, videos, voice recordings, likeness, image, teachings, content, presentations, social media content, coaching sessions, or materials belonging to SELF CONSULT or Isabelle Ulenaers for the purpose of training, generating, reproducing, cloning, simulating, or creating content using artificial intelligence or machine learning technologies.

This includes but is not limited to:

• Voice cloning

• Deepfakes

• Synthetic media

• AI-generated training datasets

• Image generation

• Content replication systems

Any such use is strictly prohibited and may result in immediate termination of access, legal action, and claims for damages.

3.5 Enforcement

Any unauthorized use may result in immediate revocation of access without refund and may result in legal action, monetary damages, injunctive relief, and recovery of legal costs.

4. Payment Terms and Processing

4.1 Payment Processing

Payments may be processed through third-party payment providers including but not limited to Stripe, PayPal, Kajabi Payments, or other authorized processors.

By making a purchase, you agree to the applicable processor terms.

4.2 Pricing and Currency

All prices are displayed in the currency specified at checkout.

Prices may change at any time without notice.

Price changes will not affect existing purchases or active payment plans.

4.3 Payment Plans

If you select a payment plan:

• You authorize us to charge your selected payment method according to the agreed schedule.

• Failure to make payments may result in suspension of access.

• You remain responsible for completing all payments regardless of participation, attendance, usage, satisfaction, results, or completion.

• Payment plans are not cancellable.

4.4 Failed Payments

If a payment fails:

• We may contact you regarding the outstanding balance.

• We may retry the payment.

• Access may be suspended until payments are current.

• Reasonable administrative fees may be charged where permitted by law.

4.5 Taxes

You are responsible for any VAT, GST, sales tax, or similar taxes applicable in your jurisdiction.

4.6 Chargebacks and Disputes

If you initiate a chargeback, dispute, or payment reversal without first contacting us to attempt resolution, we reserve the right to:

• Immediately revoke access to all Products.

• Pursue recovery of outstanding balances, administrative fees, legal costs, and collection costs.

• Deny future access to Products and services.

Good Faith Disputes:
If you have a legitimate concern, please contact us first so that we can attempt to resolve the issue.

5. Coaching and Educational Disclaimer

5.1 Educational Purpose Only

Our coaching, courses, programs, memberships, communities, workshops, digital products, and content are for educational and informational purposes only. We are educators, coaches, and providers of personal development and relationship education. We are not acting as your attorney, financial advisor, accountant, physician, psychiatrist, licensed healthcare provider, custody evaluator, or other regulated professional.

5.2 No Professional Advice

We do not provide and you should not construe our content as:

Legal advice (consult an attorney)

Custody or parenting advice (consult a qualified legal professional or family specialist)

Medical or mental health advice (consult a licensed healthcare provider)

Psychological or psychiatric treatment (consult a licensed mental health professional)

Tax advice (consult a CPA or tax professional)

Financial or investment advice (consult a licensed financial advisor)

Accounting advice (consult a licensed accountant)

Mediation advice specific to your legal situation (consult an appropriately qualified professional)

5.3 Your Responsibility

You are solely responsible for:

Your own decisions, actions, and implementation of strategies

Any decisions regarding marriage, separation, reconciliation, divorce, co-parenting, custody, finances, assets, debts, housing, employment, or future relationships

Compliance with all applicable laws and regulations in your jurisdiction

Seeking appropriate professional advice before taking action

Your results, outcomes, and consequences of your actions

Determining the suitability of our Products for your specific circumstances

The impact of your decisions on yourself, your family, your children, your relationships, and your future.

CLIENT DECISION RESPONSIBILITY

You acknowledge that all personal, relationship, financial, legal, or life decisions made during or after participation in the Services are made solely by you. The Company does not direct, control, or assume responsibility for the decisions you choose to make. Any actions taken as a result of coaching discussions are undertaken entirely at your own discretion and risk.

CLIENT PARTICIPATION AND COMMUNICATION RESPONSIBILITY

The Client acknowledges that coaching, mentoring, educational programs, memberships, and personal development services are collaborative processes requiring active participation and communication.

The Company cannot guarantee outcomes, emotional states, personal breakthroughs, relationship outcomes, decision-making outcomes, or specific results.

The Client is responsible for actively participating in the Services, communicating concerns, scheduling and attending calls where applicable, utilizing available resources, and raising questions, concerns, dissatisfaction, or requests for additional support in a timely manner.

If the Client believes the Services are not meeting their needs, the Client agrees to communicate such concerns to the Company as soon as reasonably possible so that clarification, support, adjustments, referrals, recommendations, or alternative approaches may be discussed where appropriate.

The Client acknowledges that the Company cannot address concerns, misunderstandings, unmet expectations, dissatisfaction, requests for support, or perceived deficiencies that are not communicated to the Company.

The Client further acknowledges that personal circumstances, emotional distress, relationship difficulties, family challenges, grief, health concerns, mental health challenges, financial stress, life events, changing priorities, dissatisfaction, lack of perceived progress, reduced engagement, non-participation, withdrawal from the process, failure to attend calls, failure to utilize available resources, or a decision to discontinue participation do not, by themselves, establish that the Services were not provided or delivered.

The Client remains responsible for all payment obligations regardless of participation level, attendance, engagement, satisfaction, implementation, outcomes, or personal circumstances unless otherwise required by applicable law.

5.4 No Client Relationship

Purchase of our Products does not create an attorney-client relationship, therapist-client relationship, psychologist-client relationship, fiduciary relationship, confidential professional relationship, or any other regulated professional relationship beyond the scope of the educational Product provided.

5.5 No Recommendation Disclaimer

Nothing contained in our Products, coaching, programs, content, communities, trainings, workshops, scripts, exercises, worksheets, videos, audio recordings, emails, social media content, or communications shall be interpreted as encouraging, recommending, advising, directing, or instructing you to remain in, separate from, reconcile with, or divorce a spouse, partner, or family member.

All decisions regarding relationships, marriage, separation, reconciliation, divorce, parenting, custody, co-parenting, finances, legal matters, and life circumstances remain solely your responsibility.

5.6. Mental Health and Crisis Disclaimer

Our Products are educational and informational in nature and are not intended to diagnose, treat, cure, or prevent any mental health condition, psychiatric condition, trauma disorder, medical condition, or psychological disorder.

Participation in our Products does not constitute psychotherapy, psychological treatment, psychiatric treatment, crisis intervention, counseling, or medical care.

If you are experiencing severe emotional distress, suicidal thoughts, self-harm ideation, psychiatric symptoms, domestic violence, abuse, addiction, or any condition requiring clinical intervention, you should immediately seek assistance from a licensed mental health professional, physician, emergency services, or other appropriately qualified healthcare provider.

SELF CONSULT and Isabelle Ulenaers are not responsible for providing crisis services, emergency intervention, psychiatric care, or mental health treatment.

5.7 NO ADVICE TO LEAVE A RELATIONSHIP OR MARRIAGE
The Services are educational, coaching, and personal development services only. The Company does not advise, direct, instruct, or require any Client to separate, divorce, leave a relationship, reconcile, or make any specific personal, relational, legal, financial, or family decision.

Any decision relating to a marriage, relationship, separation, divorce, co-parenting arrangement, living situation, finances, or legal process is made solely by the Client, in the Client’s own discretion, and at the Client’s own risk.

The Client acknowledges that the Company’s role is to provide education, reflection, perspective, and coaching support only, and not to determine or make decisions on the Client’s behalf.

5.8 NO THERAPY OR PROFESSIONAL ADVICE RELATIONSHIP

The Services provided by the Company are coaching, education, and personal development services only.

Participation in the Services does not create a therapist-client, psychologist-client, legal advisor-client, or financial advisor-client relationship.

The Company does not provide:

• psychotherapy
• psychological diagnosis or treatment
• legal advice
• financial advice
• medical advice

The Services are intended for personal development and educational purposes only.

If you require professional mental health, medical, legal, or financial support, you should seek assistance from a licensed professional in the appropriate field.

You acknowledge that the Company does not assume responsibility for diagnosing, treating, or preventing any psychological or medical condition.

6. Results Disclaimer

6.1 No Outcome Guarantees

IMPORTANT: We make no guarantees, representations, or warranties regarding your ability to improve your relationship, navigate a separation, achieve an amicable divorce, improve co-parenting, create specific family outcomes, experience emotional healing, find future relationships, or achieve any specific personal result from using our Products.

6.2 Results Disclaimers

Any client stories, testimonials, examples, case studies, experiences, or outcomes shared in our marketing materials, testimonials, courses, programs, communities, or communications:

Are provided for illustrative and educational purposes only

Represent individual experiences and are NOT typical

Do not constitute guarantees or predictions of your results

May represent outcomes achieved over extended periods of time

Are dependent on numerous factors outside our control

Should not be interpreted as promises of future results

6.3 Factors Affecting Results

Your results will vary based on numerous factors including but not limited to:

Your personal history, personality, and life circumstances

The dynamics of your marriage, relationship, separation, or divorce

The actions, choices, and behaviour of your spouse, partner, former partner, family members, or children

Your emotional capacity, resilience, and willingness to implement the material

Your support system and available resources

Your legal, financial, parenting, and family circumstances

The professionals you choose to work with

Factors beyond anyone's reasonable control

6.4 Individual Responsibility Statement

Most purchasers of educational products do not fully implement what they learn. We cannot and do not guarantee any particular personal, emotional, relational, family, legal, financial, parenting, co-parenting, separation, or divorce outcome. Your results depend entirely upon your individual circumstances, choices, actions, effort, implementation, and factors beyond our control.

6.5 Testimonials and Endorsements

All testimonials and case studies:

Reflect the individual experiences of actual customers or clients

Are not verified by independent third parties

Do not guarantee that you will achieve the same or similar results

May not represent the typical customer experience

Are presented in accordance with applicable advertising and consumer protection guidelines

The experiences of our testimonials are not typical. Individuals featured may have unique circumstances, personalities, support systems, legal situations, financial resources, family dynamics, or other factors that contributed to their outcomes.

6.6 TESTIMONIAL AND FEEDBACK CONSENT

From time to time, the Company may request feedback, testimonials, or comments regarding your experience with the Services.

By participating in the Services, you grant the Company permission to use feedback, testimonials, or success stories that you voluntarily provide for educational, marketing, or promotional purposes.

This may include:

• written testimonials
• program feedback
• anonymized case examples
• general descriptions of your results or experience

The Company will make reasonable efforts not to disclose sensitive personal information without your consent.

If the Company wishes to use identifying details such as your full name, image, or likeness in marketing materials, the Company will obtain separate permission where required.

You may request that your testimonial not be used by notifying the Company in writing.

TESTIMONIALS AND EXAMPLES DISCLAIMER
Any testimonials, examples, case studies, statements of experience, or client stories shared by the Company are provided for illustrative and informational purposes only.

They reflect individual experiences and are not intended to represent, warrant, or guarantee that any current or future Client will achieve the same or similar results.

Results are not typical and will vary based on many factors, including but not limited to the Client’s personal circumstances, starting point, participation, consistency, decisions, and implementation.

The Client understands and agrees that no representation or guarantee has been made regarding any specific outcome, whether personal, relational, emotional, financial, or professional.

7. Meta (Facebook/Instagram) Advertising Compliance

7.1 Advertising Standards

All advertising conducted on Meta platforms (Facebook, Instagram, WhatsApp, Messenger) complies with Meta's Advertising Policies, including but not limited to:

Prohibited and restricted content policies

Community Standards

Commerce Policies

Data Use Policies

7.2 Personal Development and Wellbeing Claims

If our Products relate to personal development, relationships, emotional wellbeing, separation, divorce, healing, confidence, self-trust, or life transitions:

We do not make claims about curing, treating, diagnosing, or preventing medical or mental health conditions

We do not guarantee specific emotional, psychological, relationship, family, or divorce outcomes

Individual results vary and depend on personal circumstances

You should consult qualified professionals regarding medical or mental health concerns

7.3 Results and Transformation Claims

For Products related to relationships, divorce, separation, co-parenting, personal growth, or emotional wellbeing:

We clearly disclose that results are not guaranteed

We do not engage in deceptive or misleading practices

We maintain appropriate disclaimers near testimonials and outcome-based claims

We disclose that individual experiences vary significantly

7.4 Data Collection and Privacy

We collect data from Meta platforms in accordance with Meta's Platform Policies.

We do not use Meta data for purposes prohibited by Meta.

Our use of Meta pixels, tracking technologies, and advertising tools complies with applicable privacy and data protection laws.

See our Privacy Policy for complete details regarding data collection, storage, and use.

7.5 BUSINESS HOURS AND COMMUNICATION

The Company's general business operating hours are Monday through Thursday during standard business hours in Central European Time (CET/CEST).

Messages, emails, community posts, support requests, or communications sent outside business hours may be addressed on the next available business day.

While the Company strives to respond within approximately 24–48 business hours, response times are not guaranteed.

The Company may occasionally be unavailable due to holidays, scheduled breaks, illness, travel, personal circumstances, or other events. Such periods do not constitute a breach of this Agreement.

Access to messaging platforms, communities, support channels, or communication tools does not constitute unlimited, on-demand, emergency, therapeutic, crisis, legal, financial, or immediate-response support.

8. Technology Requirements and Access

8.1 Your Technical Responsibility

You are responsible for:

Maintaining a reliable internet connection

Providing compatible devices and up-to-date web browsers

Ensuring your email address is accurate and you can receive our emails

Managing your login credentials securely

Installing any necessary software or applications

8.2 Minimum Requirements

Our Products may require:

High-speed internet connection (minimum 5 Mbps recommended)

Modern web browser (Chrome, Firefox, Safari, or Edge - latest two versions)

Enabled cookies and JavaScript

Device with sufficient storage space for downloads

PDF reader for document-based materials

Specific software applications as noted in Product descriptions

8.3 No Technical Support Guarantee

While we strive to provide responsive support, we do not guarantee:

24/7 technical support availability

Compatibility with all devices or configurations

Resolution of technical issues caused by your device, internet service, or third-party software

Assistance with general computer or device troubleshooting

8.4 Platform Availability

We strive for continuous availability but do not guarantee uninterrupted access. Our platform may be unavailable due to:

Scheduled maintenance (we will provide notice when possible)

Emergency repairs or updates

Third-party service provider outages

Circumstances beyond our reasonable control

No refunds will be issued for temporary service interruptions.

 

8.5 TECHNOLOGY DISCLAIMER

The Company makes reasonable efforts to use reliable platforms and technology to deliver the Services.

However, the Company cannot guarantee that the Services or related platforms will be completely free from technical issues, interruptions, delays, or errors.

You acknowledge that the Company is not responsible for:

• platform outages
• internet failures
• software issues
• delays in digital access
• technological disruptions beyond the Company’s reasonable control.

9. Assumption of Risk

9.1 Personal, Relationship, Family, and Life Risk

You expressly acknowledge and agree that:

Relationship decisions, separation, divorce, reconciliation, co-parenting, and major life transitions involve inherent risks and uncertainty

Implementation of strategies, tools, exercises, scripts, frameworks, or educational materials may not produce desired results

The actions, decisions, reactions, and behaviour of spouses, former spouses, partners, children, family members, attorneys, mediators, courts, employers, or other third parties may affect outcomes

You may experience emotional distress, relationship changes, family conflict, financial consequences, legal consequences, parenting challenges, or other unintended outcomes

No educational product, coaching program, course, membership, workshop, or training can guarantee any specific personal, emotional, family, legal, financial, relationship, parenting, co-parenting, separation, or divorce outcome

9.2 Your Acceptance of Risk

You assume full responsibility and risk for:

All decisions made based on our Products

Your implementation (or failure to implement) of strategies, tools, scripts, exercises, or recommendations

Any outcomes, results, or consequences arising from your actions or inaction

Decisions regarding marriage, separation, reconciliation, divorce, relationships, co-parenting, parenting, custody, communication, finances, housing, employment, or future relationships

Any legal, financial, emotional, family, parenting, relationship, or personal consequences arising from your decisions

Changes in laws, regulations, court procedures, or circumstances affecting your situation

9.3 Release of Liability

You agree that SELF CONSULT, Isabelle Ulenaers, its owners, employees, contractors, affiliates, representatives, successors, and assigns are not liable for any damages, losses, claims, disputes, costs, expenses, or negative outcomes resulting from your use of our Products or implementation of any information, tools, strategies, scripts, exercises, frameworks, or educational materials provided therein.

We make no guarantees regarding outcomes involving children, parenting, co-parenting, family relationships, custody arrangements, family dynamics, emotional adjustment, communication between family members, or the long-term effects of personal decisions on spouses, former spouses, children, relatives, or third parties.

You acknowledge that family outcomes depend upon numerous factors beyond our control, including the actions, decisions, behaviors, personalities, emotional histories, and circumstances of all individuals involved.

9.4 ASSUMPTION OF RISK

By accessing or participating in the Services, whether paid or unpaid, you acknowledge and accept that personal development work may involve reflection, emotional processing, and personal decision-making.

You agree that:

• participation in the Services is voluntary,
• you assume full responsibility for your decisions and actions, and
• you accept all risks associated with implementing information obtained through the Services.

The Company is not responsible for any decisions you make or actions you take as a result of participating in the Services.

10. No Refund Policy

10.1 All Sales Final

All sales are final. This includes but is not limited to:

Digital courses and programs

Downloadable workbooks, templates, scripts, and resources

Recorded workshops, trainings, and masterclasses

Tickets to live events (virtual or in-person)

Memberships and communities

Coaching programs

Group programs

Bundles and special offers

10.2 No Refunds, Exchanges, or Credits

No refunds, exchanges, chargebacks, or credits will be issued under any circumstances, including but not limited to:

Change of mind or buyer's remorse

Failure to use or access the Product

Dissatisfaction with content or results

Technical difficulties on your end

Financial hardship or inability to pay remaining installments

Duplicate purchases

Failure to achieve desired emotional, relationship, divorce, family, parenting, co-parenting, legal, or personal outcomes

10.3 Non-Delivery or Access Issues

If you experience legitimate non-delivery or access issues:

Contact us immediately at our designated support email

We will work with you to resolve access issues

If we cannot provide access to your purchased Product due to our error, you may be eligible for a refund where required by law

You must report access issues within 30 days of purchase

10.4 Legally Required Exceptions

Any legally required exceptions under applicable consumer protection laws will be honored in accordance with applicable law. To invoke such rights, you must contact us and provide documentation demonstrating your eligibility.

10.5 Payment Plan Obligations

If you selected a payment plan, you remain obligated to complete all scheduled payments regardless of Product usage. Non-payment may result in:

Suspension or termination of access

Collection actions

Recovery proceedings where permitted by law

Legal action to recover amounts owed

11. Limitation of Liability

11.1 Maximum Liability

To the fullest extent permitted by law, the total liability of SELF CONSULT and Isabelle Ulenaers to you for any and all claims arising from or related to your use of our Products, whether in contract, tort, strict liability, negligence, or otherwise, shall not exceed the amount you actually paid for the specific Product at issue.

11.2 Exclusion of Damages

In no event shall SELF CONSULT, Isabelle Ulenaers, its owners, employees, contractors, affiliates, representatives, successors, or assigns be liable for:

Indirect, incidental, special, consequential, exemplary, or punitive damages

Loss of income, earnings, employment, opportunities, or financial resources

Loss of data or information

Cost of substitute goods or services

Business interruption or loss of use

Damages arising from reliance on educational content, tools, strategies, exercises, scripts, or teachings

Emotional distress, mental anguish, psychological impact, or reputational harm

Relationship, marriage, divorce, custody, parenting, co-parenting, family, legal, financial, or personal outcomes

This exclusion applies regardless of whether we were advised of the possibility of such damages.

11.3 Basis of Bargain

You acknowledge that this limitation of liability is an essential element of the agreement between you and SELF CONSULT and that we would not offer the Products at the current price without these limitations.

11.4 Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of certain damages or liabilities. In such jurisdictions, our liability is limited to the maximum extent permitted by applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless SELF CONSULT, Isabelle Ulenaers, its owners, officers, employees, contractors, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees and court costs) arising from or related to:

Your use or misuse of our Products

Your violation of these Terms

Your violation of any third-party rights, including intellectual property, privacy, publicity, or confidentiality rights

Your violation of any applicable laws or regulations

Any content you submit, post, upload, or transmit through our platforms

Any disputes or claims involving spouses, former spouses, partners, family members, children, attorneys, mediators, courts, employers, or third parties

Any decisions regarding marriage, separation, reconciliation, divorce, parenting, custody, co-parenting, finances, legal matters, or relationships

Any implementation of strategies, tools, scripts, exercises, frameworks, or educational materials provided through our Products

Any representations or warranties you make based upon our content

This indemnification obligation survives termination of these Terms and your use of our Products.

13. Termination of Access

13.1 Grounds for Termination

We reserve the right to suspend or permanently revoke your access to any or all Products if you:

Violate these Terms in any material way

Share, distribute, reproduce, record, or resell our proprietary content

Engage in abusive, threatening, harassing, discriminatory, or disruptive behavior toward our team, clients, community members, or representatives

Initiate fraudulent chargebacks or payment disputes

Use our Products for illegal, unlawful, harmful, or unethical purposes

Provide false information or misrepresent your identity

Attempt to circumvent security measures, technological protections, payment systems, or platform restrictions

13.2 Notice and Opportunity to Cure

In most cases (except for severe violations), you will receive written notice via email and will have five (5) business days to resolve the issue or provide an explanation.

Severe violations, including intellectual property theft, fraud, harassment, threats, unlawful conduct, or misuse of our materials, may result in immediate termination without notice or opportunity to cure.

13.3 Effect of Termination

Upon termination:

Your access to all Products will be immediately revoked

You must cease all use of our materials

You must delete or destroy any downloaded content where requested

You remain liable for any outstanding payment obligations

No refunds will be issued

Sections that by their nature should survive termination, including Intellectual Property, Payment Obligations, Limitation of Liability, Indemnification, Dispute Resolution, Privacy, and Governing Law, shall survive termination

13.4 Your Right to Terminate

You may stop using our Products at any time, but such cessation does not:

Entitle you to a refund

Release you from payment obligations

Terminate obligations that survive under these Terms

14. Dispute Resolution

14.1 Informal Resolution Requirement

Before initiating formal legal proceedings, you agree to contact us in writing with a detailed description of your concern.

Both parties agree to attempt to resolve disputes informally and in good faith within thirty (30) days before commencing legal proceedings.

15. Governing Law and Jurisdiction

15.1 Governing Law

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of Belgium, without regard to conflict of law provisions.

15.2 Exclusive Jurisdiction

To the extent permitted by applicable law, any dispute not resolved informally shall be submitted to the competent courts of Belgium.

15.3 International Users

If you access our Products from outside Belgium, you do so at your own risk and are responsible for compliance with the laws of your own jurisdiction.

16. Affiliate and Third-Party Disclaimers

16.1 Affiliate Relationships

We may promote, reference, recommend, or discuss third-party products, services, tools, platforms, professionals, books, software, or resources.

In some cases, we may receive affiliate commissions or compensation for such recommendations.

Such relationships do not influence our educational content, and we only recommend resources we believe may provide value.

16.2 No Endorsement or Guarantee

Mention of any third-party product, service, professional, company, organization, or individual does not constitute:

An official endorsement beyond our stated opinion

A guarantee of results

A warranty of quality, suitability, or effectiveness

An assumption of liability for third-party actions, services, advice, or products

16.3 Third-Party Links

Our Products may contain links to third-party websites, services, resources, professionals, or platforms.

We are not responsible for:

The content, accuracy, legality, or availability of third-party websites

Third-party privacy practices or terms

Products or services provided by third parties

Advice, recommendations, or services provided by third parties

Your interactions with third parties

You access third-party resources at your own risk.

16.4 Professional Referrals

References to attorneys, mediators, therapists, financial advisors, accountants, healthcare professionals, or other professionals are provided for informational purposes only.

You are solely responsible for conducting your own due diligence and selecting professionals appropriate for your circumstances.

We make no guarantees regarding their services, advice, availability, qualifications, or outcomes.

17. Force Majeure

SELF CONSULT shall not be liable for any failure or delay in performance of obligations under these Terms due to causes beyond our reasonable control, including but not limited to:

Acts of God, natural disasters, pandemics, floods, fires, storms, or earthquakes

War, terrorism, civil unrest, governmental actions, or political instability

Labor disputes or strikes

Internet outages, cyberattacks, data breaches, or telecommunications failures

Failures of third-party software providers, hosting providers, payment processors, community platforms, or technology vendors

Utility failures

Changes in laws, regulations, court rules, or governmental requirements affecting our operations

Serious illness, incapacity, injury, or death affecting key personnel

In the event of a force majeure event lasting more than ninety (90) days, either party may terminate affected obligations without liability.

18. Modifications to Terms

18.1 Right to Modify

We reserve the right to modify, update, replace, or amend these Terms at any time.

18.2 Effective Date of Changes

Changes become effective:

Immediately upon posting for new customers

Thirty (30) days after notice for existing customers unless earlier acceptance is required by law

18.3 Continued Use Constitutes Acceptance

Your continued use of our Products following modification of these Terms constitutes acceptance of the revised Terms.

If you do not agree, your sole remedy is to discontinue use of our Products.

18.4 Version Control

We may maintain version history showing effective dates of modifications and may provide prior versions upon request.

19. Privacy and Data Protection

19.1 Privacy Policy

Your use of our Products is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

19.2 Data Collection and Use

By using our Products, you acknowledge and consent to:

Collection of personal information as described in our Privacy Policy

Use of cookies, tracking technologies, analytics tools, and advertising tools

Marketing communications, subject to applicable consent and opt-out rights

Storage and processing of information as described in our Privacy Policy

19.3 GDPR Compliance

If you are located in the European Union, United Kingdom, or other jurisdictions providing similar privacy rights:

You may have additional rights under applicable data protection laws

You may exercise those rights by contacting us

We process personal data in accordance with applicable privacy laws

19.4 Data Security

While we implement commercially reasonable security measures, we cannot guarantee absolute security.

You acknowledge the inherent risks associated with internet transmission, electronic storage, and digital communications.

20. SMS/Text Messaging Terms

20.1 Consent to Receive SMS

By providing your phone number at checkout, through a lead form, application form, website form, social media form, or keyword opt-in campaign, you expressly consent to receive recurring automated and non-automated text messages from SELF CONSULT relating to products, services, updates, reminders, promotions, events, educational content, abandoned checkout reminders, and customer support communications.

20.2 Message Details

Message Frequency:
Message frequency varies depending on your activity and promotions.

Message & Data Rates:
Message and data rates may apply based on your mobile carrier's plan. We are not responsible for charges incurred through your mobile provider.

20.3 Opt-Out and Help

To unsubscribe, reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT.

For assistance, contact us through the support email listed in these Terms.

You may receive a confirmation message after opting out.

20.4 Not a Condition of Purchase

Consent to receive SMS messages is not a condition of any purchase.

20.5 Privacy and Data Usage

We do not sell your mobile number to third parties for their marketing purposes.

Your information is handled in accordance with our Privacy Policy.

20.6 Changes to SMS Program

We reserve the right to modify, suspend, or discontinue our SMS program at any time.

21. User-Generated Content and Community Guidelines

21.1 Submission of Content

Certain Products may include communities, groups, forums, chats, comments, memberships, social media groups, or similar interactive features.

By submitting content, you:

Grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, modify, and distribute such content for operational, educational, administrative, and marketing purposes

Represent that you own or have rights to the content submitted

Agree not to submit unlawful, harmful, defamatory, abusive, threatening, or infringing content

21.2 Community Guidelines

You agree not to:

Harass, bully, threaten, intimidate, or discriminate against other members

Provide legal, financial, medical, custody, or professional advice while representing yourself as a qualified professional when you are not

Share confidential information belonging to other members

Share private information regarding spouses, former spouses, children, family members, or third parties without permission

Promote illegal activities

Spam, solicit, or excessively self-promote

Impersonate another person.

21.3 Moderation Rights

We reserve the right to:

Monitor, edit, remove, restrict, suspend, or delete user-generated content

Suspend or permanently remove members who violate these guidelines

Refuse access to any individual at our discretion

21.4 No Liability for User Content

We are not responsible for statements, advice, recommendations, opinions, comments, or content posted by community members.

Members are solely responsible for their own submissions and interactions.

21.5 COMMUNITY CONFIDENTIALITY AND SAFE SPACE AGREEMENT

The Company is committed to maintaining a respectful and supportive environment for all participants.

By participating in the Services, you agree to respect the privacy and confidentiality of all participants.

You agree that you will not disclose, repeat, share, record, distribute, publish, screenshot, or otherwise communicate personal information, stories, experiences, discussions, materials, or content shared by other participants outside the program environment without explicit permission.

This includes information shared during:

• coaching calls

• mentoring sessions

• workshops

• group calls

• messaging groups

• community platforms

• written discussions

• recorded sessions

This confidentiality obligation applies both during participation and after participation has ended.

The Company cannot guarantee the behaviour of other participants and encourages all participants to exercise discretion regarding personal information they choose to share.

21.6  RECORDING CONSENT

You acknowledge and agree that certain program elements, including group coaching calls, training sessions, workshops, mentoring sessions, Q&A calls, or live events, may be recorded for educational and program purposes.

By participating in the Services, you consent to the possibility that your voice, comments, questions, participation, screen name, or image may appear in such recordings.

These recordings may be made available to current or future participants as part of the Services.

The Company will not intentionally use identifying personal information for public promotional purposes without obtaining separate permission where required.

If you do not wish to appear on recordings, you are responsible for managing your participation accordingly, including keeping your camera off, using an alternative display name, or refraining from speaking during recorded sessions.

21.7 COMMUNITY PARTICIPATION AND CONDUCT

If the Services include group programs, communities, memberships, forums, messaging platforms, discussion groups, live calls, social communities, Telegram groups, or similar environments, you agree to participate respectfully and professionally.

You agree not to:

• harass, threaten, intimidate, discriminate against, or abuse other participants

• disclose confidential information shared by participants

• record, screenshot, reproduce, distribute, or share group conversations without permission

• engage in disruptive, defamatory, harmful, unlawful, or inappropriate behaviour

• solicit, market, or promote unrelated services or products without permission

The Company reserves the right to remove any participant whose conduct is deemed harmful to the program environment, the Company, or other participants.

Removal does not entitle the participant to a refund, cancellation of payment obligations, or reimbursement of any kind.

22. Entire Agreement and Severability

22.1 Entire Agreement

These Terms, together with our Privacy Policy and any Product-specific terms, constitute the entire agreement between you and SELF CONSULT regarding your use of our Products and supersede all prior communications, discussions, representations, proposals, or agreements.

22.2 Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

22.3 No Waiver

Failure to enforce any provision shall not constitute a waiver of that provision or any other provision.

22.4 Headings

Headings are provided for convenience only and do not affect interpretation.

23. Assignment

23.1 Our Right to Assign

We may assign, transfer, or delegate our rights and obligations under these Terms without your consent, including in connection with mergers, acquisitions, restructuring, sale of assets, succession planning, or operation of law.

23.2 Your Restrictions

You may not assign, transfer, delegate, sublicense, or otherwise transfer your rights or obligations without our prior written consent.

24. Electronic Communications and Signatures

24.1 Consent to Electronic Communications

You consent to receive communications electronically, including through email, SMS, websites, communities, customer portals, or other electronic means.

24.2 Electronic Signatures

Checking a box, clicking a button, completing a purchase, enrolling in a program, or otherwise indicating acceptance electronically constitutes a legally binding electronic signature.

25. Regulatory and Compliance Statements

25.1 Advertising Compliance

We strive to comply with applicable advertising, marketing, consumer protection, and disclosure laws.

25.2 Testimonials and Endorsements

Testimonials, examples, and client stories are presented for educational and illustrative purposes only and do not guarantee future results.

25.3 Email Communications

We honor unsubscribe requests and provide opt-out mechanisms where required by law.

25.4 Payment Processor Compliance

Payments may be processed through third-party providers including Stripe, PayPal, Kajabi Payments, or other authorized processors. By making a payment, you agree to the applicable processor terms and policies.

26. Accessibility

26.1 Accessibility Commitment

We strive to make our Products reasonably accessible to individuals with disabilities where feasible.

26.2 Accommodation Requests

If you require accommodation, please contact us and we will make reasonable efforts to assist where possible.

27. International Users

27.1 Eligibility by Location

Our Products are intended for use in jurisdictions where such Products are lawful.

You are responsible for ensuring compliance with local laws.

27.2 Language

Unless otherwise specified, our Products are provided in English.

We do not guarantee translation accuracy.

28. Contact Information

If you have questions regarding these Terms, please contact:

SELF CONSULT

Email: [hello@isabelleulenaers.com]

Business Address:
[Bruul - GEEL]

Response Time:
We strive to respond within 2–3 business days.

29. Acknowledgment and Acceptance

BY COMPLETING YOUR PURCHASE, CHECKING THE ACCEPTANCE BOX, ENROLLING IN A PROGRAM, OR USING OUR PRODUCTS, YOU ACKNOWLEDGE THAT:

1. You have read these Terms & Conditions in their entirety.

2. You understand these Terms and agree to be bound by them.

3. You understand that our Products are educational in nature.

4. You understand that we do not provide legal, financial, medical, custody, therapeutic, or professional advice.

5. You understand that you remain solely responsible for all decisions relating to marriage, separation, reconciliation, divorce, children, custody, co-parenting, finances, legal matters, relationships, and life circumstances.

6. You understand that results are not guaranteed.

7. You understand and accept the no-refund policy.

8. You understand that you assume all risks associated with implementation of the material.

9. You are entering into a legally binding agreement.

 

28. AI-POWERED TOOLS AND CLIENT PORTAL

28.1 What this covers. Some Products include tools that use artificial intelligence ("AI Tools"), such as the Boundary Lab, the tapping tool and AI tools we add later, and a client portal for check-ins ("Portal"). All other sections of these Terms also apply to them, including sections 5 (Coaching and Educational Disclaimer), 9 (Assumption of Risk) and 11 (Limitation of Liability).

28.2 You are interacting with AI. Replies, feedback, scripts, voices and characters in the AI Tools are generated by AI, based on Isabelle Ulenaers' method. In role-play tools, the person you speak with is an AI character, not a real person and not your partner. Isabelle Ulenaers does not personally read or respond to your sessions in the AI Tools.

28.3 AI can make mistakes. AI output may be inaccurate, incomplete or not suitable for your situation. Use your own judgment. The AI Tools do not provide therapy, psychological treatment, or legal, custody or financial advice, and they are not a crisis or emergency service.

28.4 Role-play content. To make practice realistic, AI characters may be emotional, unfair, angry or manipulative, may swear, and may talk plainly about topics such as sex, money and children. Sexual content is never described in detail and characters never threaten violence. You can stop at any time.

28.5 Safety. If you are in danger, stop and call your local emergency number. AI Tools may pause and show helplines when your input suggests you may not be safe. This automatic check can miss signs or pause when it is not needed. The AI Tools are not designed to prepare you for a conversation with someone who has been violent or threatening towards you; please speak with a domestic violence specialist first.

28.6 Personal access and fair use. Access is personal. Do not share logins, links or codes. Access to AI Tools included in a Product ends when access to that Product ends, including after a refund, chargeback or payment reversal. Some features, such as a spoken voice, may have usage limits shown in the tool. We may update, pause or replace AI Tools as described in section 2.

28.7 Information about other people. Share only what a tool needs. Use nicknames, and do not enter addresses, phone numbers, ID numbers or other details that identify your partner, children or anyone else.

28.8 What we store.

• AI Tools: we do not store what you write or say: your story, conversations, answers, scores or voice. They are gone when your session ends. We only store your email, your access status and the date you accepted these Terms.
• Portal: we store your check-in answers, their dates and our team's follow-up notes, only after your separate consent in the Portal. Only you and the team members who support you can see them, under confidentiality. We delete them [12] months after your program ends, or earlier if you ask. You can withdraw your consent at any time.
• Service providers: to run the tools, your input is processed for a moment by our service providers ([Lovable] for hosting, [AI service] for the AI, [ElevenLabs] for spoken voice) under data processing agreements, and it is not used to train their AI. In voice tools, your browser turns your speech into text with its own service (Google in Chrome, Apple in Safari).
• No marketing use: section 21.1 does not apply to anything you enter in the AI Tools or the Portal. We never use it for marketing, testimonials or examples.

More details are in our Privacy Policy.

28.9 No misuse. You may not break, copy, reverse engineer, overload or get around the limits of the AI Tools, try to extract their instructions, or use them to create unlawful or harmful content. Section 3 (Intellectual Property) applies to the AI Tools, their prompts, scenarios and outputs.

1. What the AI tools are

1.1 Who we are. The Untamed AI Tools are all tools on our websites and in our programs that use artificial intelligence, for example the Boundary Lab and the tapping tool, and any AI tool we add later. They are offered by Self consult, Geel Belgium,  run by Isabelle Ulenaers ("we", "us"). Contact: team@isabelleulenaers.com.

1.2 What they do. The tools help you practice, prepare and reflect. For example, you practice holding a boundary in a conversation and get feedback, or you get a personal tapping script. They can be part of a paid program (like the Exit Era) or offered for free. Some tools have extra instructions on their own page. Those instructions are part of these terms.

1.3 You are talking to AI. What the tools write, say or create for you is made by artificial intelligence (AI), based on Isabelle's method. In tools with a role play, the person you talk to (for example "him", or his mother) is played by AI. He is not a real person and not your real partner. Isabelle does not read or answer what you do in the tools personally.

1.4 Guidance, not therapy. The tools are for practice and guidance only. They are not:

• therapy, counseling, or psychological or medical treatment,
• legal advice (for example about divorce, custody, money or property),
• financial advice,
• a crisis or emergency service.

Using the tools does not create a therapist and client relationship with Isabelle Ulenaers, even though she is a licensed psychologist. For legal questions, please talk to a lawyer or mediator in your country. For your mental or physical health, please talk to a doctor or a licensed professional where you live.

1.5 AI can make mistakes. AI can misunderstand you, say something that does not fit your situation, or give feedback that is not right for you. Use your own judgment. You decide what you do in your real life.

2. Safety, age and your choices

2.1 If you are in danger. If you are in danger or afraid for your safety, stop using the tools and call your local emergency number right away. The tools are not watched by a person and cannot send help.

2.2 Safety pause. If something you write suggests you may not be safe, a tool may stop and show you helplines for your country. This check is done by AI. It can miss things, or pause when it is not needed. It does not replace your own judgment or professional help.

2.3 Not for violent situations. The tools are not made to prepare you for a conversation or a step with someone who has hurt you, threatened you or might hurt you. In that case, please make a safety plan with a domestic violence specialist first.

2.4 Only for adults. You must be 18 or older to use the tools.

2.5 What the practice can feel like. Some tools use role play. To make practice feel real, the AI character can be emotional, unfair, angry, guilt-tripping, begging or cold. He can swear and can talk plainly about topics like sex, money and the children. Nothing sexual is described in detail and he never threatens violence. Where a tool has levels, you choose the level. In every tool you can stop at any moment by closing the page or pressing "Quick exit".

2.6 Take care of yourself. Practicing hard conversations, tapping or reflecting on your marriage can bring up strong feelings. Take breaks. If a practice leaves you very upset, stop and reach out to someone you trust or a professional.

2.7 Other people's information. You may describe your partner, ex or family. Please share only what the tool needs. Use a nickname instead of real names, and do not enter addresses, phone numbers, ID numbers or other details that identify someone.

3. Access and fair use

3.1 Personal access. Access to a paid tool is for you only. You log in with your own email. Please do not share your login, links or codes with anyone else. If we see that access is shared, we may close it.

3.2 How long you have access. You have access for as long as the program or product you bought says. If that is not stated, you have access for as long as we offer the tool.

3.3 Refunds. If you get a refund for a program or product, your access to its tools ends at that moment. Our refund rules are in our terms of sale. You can’t contact team@isabelleulenaers.com

3.4 Fair use. Some features cost us money each time they are used, like a spoken voice. To keep the tools available for everyone, we can set reasonable limits, for example a number of voice practices per day. The limits are shown in the tool.

3.5 Do not misuse the tools. Do not try to break, copy or overload the tools, get around a login or limit, or use them to create content that is illegal or meant to hurt someone.

3.6 Changes and breaks. AI tools change and improve. We may update, pause or replace a tool, or stop a free tool. If we stop a paid tool during the access period you paid for, we will offer you a fair alternative or a partial refund. Sometimes a tool may not work for a short time because of maintenance or a problem at one of our service providers.

4. Privacy

4.1 What we keep. For tools with a login: your email, whether your access is active, and the date you accepted these terms. Nothing else, except in the Untamed Portal (see 4.6).

4.2 What we do not keep. In the practice tools (like the Boundary Lab and the tapping tool), we do not save what you write or say: your story, your conversations, your answers, your scores or your voice. They are only used during your session and are gone when you close or refresh the page. This also means we cannot get a lost session back for you.

4.3 Services we use. To make the tools work, what you write is sent for a moment to the services below. We do not keep it there, and our agreements say they may not use it to train their AI.

Service	What it does	What it gets
[Lovable]	Runs the tools, the login and the Untamed Portal	Your email, access status and your portal answers (stored in [EU region])
[AI service, for example Anthropic, OpenAI or Google]	Writes the replies, feedback and scripts	What you type or say in the tool, without your name or email
[ElevenLabs]	Reads the AI character's lines out loud (only in voice tools)	The AI character's lines, not your words
[SamCart]	Tells the tool that you bought or got a refund	Your email and purchase status

Some of these services may process data outside the EU. Where that happens, they use the legal protections the EU requires.

4.4 Your voice. In tools where you can talk, your browser turns your voice into text. Your browser does this with its own service: Google in Chrome, Apple in Safari. Their own privacy terms apply to that step. We never record or save your voice. If you do not want this, type instead where the tool allows it.

4.5 Your rights. You can ask us what we keep about you, ask us to correct it, or ask us to delete your account. Email team@isabelleulenaers.com. You can also complain to the data protection authority in your country. Our full privacy policy.

4.6 The Untamed Portal. The portal is different from the practice tools: it saves your answers, so we can follow up with you during your program.

• What we save: your monthly check-in answers, the dates, and notes our team makes to follow up with you.
• Only with your yes: we only save your answers after you give your separate consent in the portal. You can take that consent back at any time by email; we then stop the check-ins and delete your answers.
• Who can see it: only you, Isabelle Ulenaers and the team members who follow up with you. Every team member has a personal login and has signed a confidentiality agreement.
• How long: we delete your answers [12] months after your program ends, or earlier if you ask.
• Your control: in the portal you can see and download your answers, and ask us to delete them.
• AI in the portal: [only if this is true:] we use AI to help summarize your answers for our team. Your answers are then sent for a moment to our AI service, without your name or email, and not used to train AI.
• Not a crisis service: nobody reads your answers in real time. If you are in danger or in crisis, call your local emergency number.
  
  5. Ownership, responsibility and law

5.1 Who owns what. The tools, their design, scenarios, prompts, method and texts belong to Isabelle Ulenaers / [company name]. You may use what a tool gives you (for example your feedback or a tapping script) for yourself. You may not copy, sell, share publicly or rebuild the tools or their content.

5.2 Your choices are yours. The tools give practice and guidance. What you decide and do in your real life, for example in your marriage, divorce, family or money, is your own choice and responsibility.

5.3 Our responsibility. We build the tools with care, but AI is never perfect, and we cannot promise a tool is always available, error free or right for your situation. As far as the law allows, we are not responsible for decisions you make based on a tool, or for damage caused by using a tool. Nothing in these terms limits your rights as a consumer under the law of your country, or our responsibility where the law does not allow it to be limited.

5.4 Changes to these terms. We may update these terms when the tools change. We put the date of the newest version at the top. If a change is important, we tell you by email or in the tool.

5.5 Law. These terms follow Belgian law. If you live in another country, you keep the protection that the consumer law of your own country gives you. Questions or a problem? Email us first at team@isabelleulenaers.com, so we can solve it together.

5.6 Contact Self consult, Belgium,  team@isabelleulenaers.com.

Last Updated: 2026

These Terms & Conditions may be modified from time to time. Continued use of our Products constitutes acceptance of any revised Terms.